Privacy Policy

Coastal Empire Wash Company ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at coastalempirewashco.com (the "Site") or use our pressure washing and soft washing services.

By using our Site or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

When you submit our online quote request form, schedule a service, or otherwise contact us, we may collect the following personal information:

• Name — your first and last name so we can identify you and personalize our communications.
• Phone number — so we can contact you about your quote, confirm scheduling details, or follow up on completed services.
• Email address — to send you your quote details, appointment confirmations, receipts, and occasional service-related communications.
• Property address — so we can provide an accurate quote, schedule service at the correct location, and determine whether your property is within our service area across the Savannah Coastal Empire and South Carolina Lowcountry.
• Service selections and property details — the types of services you request (such as house washing, driveway cleaning, or roof cleaning), along with property details like square footage and surface types, which help us calculate pricing and prepare for the job.

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies:

• Usage data — pages viewed, time spent on pages, referring website, and general browsing behavior.
• Device information — browser type, operating system, screen resolution, and device type (desktop or mobile).
• Location data — approximate geographic location based on your IP address (city/region level only, not precise location).

This information is collected through Google Analytics and is used in aggregate to understand how visitors interact with our Site. See the "Google Analytics" section below for more details.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing quotes — to calculate an accurate price for the services you request and deliver your quote via email or phone.
• Scheduling services — to book your appointment, send confirmations and reminders, and coordinate any rescheduling due to weather or other factors.
• Communicating about your service — to contact you with updates about your scheduled service, follow up after completion, and respond to any questions or concerns.
• Processing payments — to generate invoices and process payment for completed services through our payment processor, Stripe.
• Improving our website and services — to analyze Site usage patterns, optimize our quote process, and improve the overall customer experience.

We do not use your personal information for automated decision-making or profiling. We will not send you unsolicited marketing emails unless you have specifically opted in to receive them.

Information Sharing

We respect your privacy and are committed to limiting the disclosure of your personal information. We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

• Payment processing — we share billing-related information (such as your name and email) with Stripe, our payment processor, to facilitate secure payment transactions. Stripe's use of your data is governed by their own privacy policy.
• Legal compliance — we may disclose your information if required by law, subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers — if Coastal Empire Wash Company is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to help us understand how visitors use our Site. Google Analytics uses cookies to collect information such as how often you visit the Site, which pages you view, and what other sites you visited before coming to ours.

The data collected by Google Analytics is aggregated and anonymous. We do not combine Google Analytics data with your personally identifiable information. Google's ability to use and share information collected by Google Analytics is governed by the Google Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We take reasonable administrative, technical, and physical measures to protect the personal information you provide against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS encryption, and payment information is handled exclusively by Stripe's PCI-compliant infrastructure — we never store your credit card details on our servers.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, and complying with legal obligations. Quote and service records are retained for the duration of our business relationship and for a reasonable period afterward to support warranty claims and service history.

Your Rights

You have the right to:

• Access your data — request a copy of the personal information we hold about you.
• Correct your data — ask us to update or correct inaccurate personal information.
• Delete your data — request that we delete your personal information, subject to our legal obligations to retain certain records.
• Opt out of analytics — disable Google Analytics tracking using the browser add-on linked above.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Email: [email protected]
• Phone: (912) 398-5313